1st Line IT Support Engineer – Full Time

Farnfields Solicitors have an excellent opportunity for a full time permanent First Line IT Support Engineer to join our busy Administration Team at our Gillingham, North Dorset office.

What is the role?

Responsible for providing a broad range of 1st line IT support to staff across all offices and communicating directly with users on a daily basis providing proactive support and solutions. Providing effective day to day administration and support for all IT applications and technologies within the Firm, working with the IT Manager and Practice Director and other relevant stakeholders to identify and progress solutions to enhance operational effectiveness. The role is a central role supporting all departments in the Firm and you will escalate more complex IT issues to the IT Manager as appropriate. Championing continuous improvement is key and working smartly through the delivery and utilisation of technology.

Who you are?

You will have a minimum of 1 year’s hands-on proven IT experience providing a broad range of 1st line IT support to end users. You will have excellent working knowledge of IT systems, software and their application and you will be proficient with Zoom and Teams. You will be good at problem solving and finding solutions and have experience of PC hardware troubleshooting. It would be desirable if you have basic knowledge and experience of using JavaScript and Python language, have experience of case management systems within the legal sector, have a legal background to enable provision of on the job and end user support, and have experience of coding and or a technical qualification in IT computing.

A bit about us

  • We are a well-established and successful law firm with a modern and down to earth approach.
  • Passionate about providing an excellent service to our clients.
  • We place importance on being part of the local community.
  • We are friendly, supportive and ambitious.
  •  At Farnfields we recognise the importance of family life and can offer a good work life balance.
  • Winner of The British Conveyancing Awards for Residential Conveyancing Team of the Year, 2024.
  • Winner of LawNet Team of the Year (Business Law) 2023
  • Leading Firm in The Legal 500 2021
  • Winner of Contribution to the Community at the 2019 Dorset Legal Awards.
  • Winner of Property Team at the 2019 Dorset Legal Awards.
  • As a Lexcel accredited firm and a member of LawNet we are committed to career
    development and providing challenging work to positively engage and motivate our
    staff.

This is an excellent opportunity to join an established, award winning Firm who are modern, friendly and ambitious; coupled with a down to earth approach.

Expect far more…apply now to join a great team and take a step forward in your career.  Email us your covering letter and CV to hr@farnfields.com

Due to our continuing strong growth, we currently have a number of exciting career opportunities available:

Legal Secretary – Family Law – Part Time

Warminster Applications close on May 24th, 2024

Legal Secretary – Family Law

Gillingham, Dorset Applications close on May 24th, 2024

Private Client Lawyer: 1-3 years PQE (solicitor or legal executive)

Gillingham, Dorset Applications close on April 30th, 2024

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